Get Ready for a Safe, Fun, and Exciting Summer!
The Association is excited to welcome residents back for another great pool season! To ensure a smooth and secure experience, all residents are required to have an ePass to access the pools and Splash Park.
How to Apply
Getting your ePass is quick, easy, and completely free! Just follow these steps:
1. Complete the online application.
2. Add all permanent members of your household.
3. Upload a photo of each member without sunglasses.
4. Submit your application.
Accessing Your ePass
Once approved, your electronic pool passes will be sent via email from Access Granted Systems. They can be easily shared with your family and stored in the wallet app on both iPhone and Android devices.
New This Season!
Each household will receive five complimentary guest passes stored in the system. These passes will be automatically deducted from your pool pass membership account as they are used. Need more? Additional guest passes can be purchased conveniently through the website.
We can’t wait to see you at the pool—have a fantastic summer!
What is the pass policy?
All patrons must present their pass to the lifeguard daily.
How do I request my pool passes?
Please click the apply online green button.
How do I know I submitted my application correctly?
After submitting your online application, you will be directed to a “Success Page“.
You will also receive a confirmation email with an Application ID.
Does everyone in my household need a pool pass?
Yes – Permanent Household Members 3 years and above must have a pool pass to access the pools and Splash Park
Do I have to submit a photo for everyone who needs a pool pass?
Yes. All household members and Caregivers must submit a photo. The photo will be used by the lifeguards to accurately identify you as a resident.
What constitutes a Permanent Household Member?
Permanent Household Members are family members who permanently reside in your household for 6 months or more per year.
The Association reserves the right to request documentation proving residency of all family members listed on the pool pass application.
What constitutes a Caregiver?
A caregiver is someone over the age of eighteen (18) who is not a Willowsford resident and is authorized to bring your children to the pool.
Can I add my Caregiver to my application so they can take my kids to the pool?
Residents must complete and submit a Caregiver Form for their caregivers to receive a pool pass. Caregiver Forms can be found here https://www.willowsfordlife.com/FormCenter/Member-Forms-10/Caregiver-Registration-Form-162. Caregivers must be in the company of the child or children under the age of 12, of the household they represent to access the pool. Caregiver passes must be renewed every season.
Why was my pool pass application put on hold?
If members are not added to your Household Registration Form, they will not be able to receive a pool pass. Please ensure your household registration form is up to date and all permanent household members have been added. You can add members to your Household Registration Form here https://www.willowsfordlife.com/FormCenter/Household-Registration-Form-15/Household-Registration-Form-68
How can I purchase additional guest passes?
Additional guest passes may be purchased through: https://portal.pool-pass.com/patron?facility=willowsford_hoa
How many guests can I bring to the pool per day?
Residents are limited to 4 guests per day.
When will I receive my electronic passes I can add to my Apple Wallet or Android Wallet App?
You’ll receive an email with your electronic passes AFTER your application has been approved.
How do I use electronic passes?
Please view our help article. CLICK HERE (opens in a new tab)
What if I don’t have a cell phone?
Physical passes may be provided in lieu of ePasses by selecting “physical pass” on your pool pass application. The cost for a physical pass is $10/pass.
I was denied access to the pool, what should I do?
Pool access is permitted to residents in good standing. Please reach out to hoa@willowsford.com for information about why your access was denied.