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We look forward to a safe, fun, and exciting summer. This summer your community is using Access Granted Systems to process pool applications.

Frequently Asked Questions

How do I request my pool passes?

Please click the apply online blue button.

How do I know I submitted my application correctly?

After submitting your online application, you will be directed to a “Success Page“.

You will also receive a confirmation email with an Application ID.

When will I receive my electronic passes I can add to my Apple Wallet or Android Wallet App?

You’ll receive an email with your electronic passes AFTER your application has been approved.

How do I use electronic passes?

Please view our help article.  CLICK HERE (opens in a new tab)

What is the pass policy?

All patrons must present their pass to the lifeguard daily.

Need Help?

Please contact Recreation Services Director, Rob Mahon at rmahon@playsylvania.com or contact the Sylvania Recreation Office at 419-882-1500.

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