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Santa Cruz Valley
Welcome!

We look forward to a safe, fun, and exciting summer. This summer your community is using Access Granted Systems to process pool applications.

Marketplace
Frequently Asked Questions

How do I become a member or renew my membership?

Please click the apply online blue button.

How do I request my pool passes?

Please click the apply online blue button.

How do I know I submitted my application correctly?

After submitting your online application, you will be directed to a “Success Page“.

You will also receive a confirmation email with an Application ID.

What is the pass policy?

All members must present their pass to the lifeguard daily.

When will I receive my electronic passes I can add to my Apple Wallet or Android Wallet App?

You’ll receive an email with your electronic passes AFTER your application has been approved.

How do I use electronic passes?

Please view our help article.  CLICK HERE (opens in a new tab)

What is the guest policy?

All guests must purchase a day pass.  To purchase a day pass, click the green button above.

How do I purchase day passes?

Please purchase a day pass by clicking the green button above.  Once purchased, you will present your guest pass (ticket) to the gate attendant.  The gate attendant will scan in your day pass (ticket).

How do I print my ticket or day passes?

  • After check out, your are presented a ticket (guest pass) to print.  Your facility’s attendant can also scan your ticket directly from your phone.
  • The ticket is also emailed to you.  If you don’t see it in your inbox after a few minutes, please check your junk or spam folder.

How to request another copy of the ticket (if you deleted the original email)

Go to your pool’s marketplace.

  1. Click Returning Patron.
  2. Enter the email address you used when you made the purchase.

A copy of the ticket will be emailed to you.

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