Norbeck Grove Community Association
Welcome!
We look forward to a safe, fun, and exciting summer. This summer your community is using Access Granted Systems to process pool applications.
Before starting your application, make sure to have the following information:
- Name and birth date of each applicant
- Photo of each applicant
- Completed waiver for children 10-13 years old if they are allowed to use the pool without an adult
Marketplace
Frequently Asked Questions
How do I request my pool passes?
Please click the apply online blue button.
How do I know I submitted my application correctly?
After submitting your online application, you will be directed to a “Success Page“.
You will also receive a confirmation email with an Application ID.
How do I get my ePasses?
Your community will send them to you by email. Check your Inbox for an email from passes@accessgrantedsystems.com. If you can’t find it there, check your spam mailbox.
It is critical that you did not misspell your email when submitting an application. Check the same email address you used to submit an application.
How do I use electronic passes?
You can add your electronic pass to your Apple Wallet or Android Wallet app and show them to the lifeguards when you check in.
You can also take a picture of your pass and save it to the Photos app on your phone.
If you prefer a hard copy, print out a copy of the pass and take it with you to the pool.
Please view our help article. CLICK HERE (opens in a new tab)
What is the pass policy?
All pool members must have a valid pass to use the pool.
All members will be issued a pool pass; however, pool privileges may be suspended due to issues with your account. If your pool privileges have been suspended, contact TMGA at TMGAInc@TMGAInc.com for assistance.
How do I update my pool membership to add or remove members from my account or make other changes?
Complete the pool pass application for the members who should be on your account. At the end of the application, click the box next to, “Check here if this is your 2nd submission this year.”
How do I purchase guest passes?
Each household may bring 2 guests to the pool per day for free. Additional passes can be purchased for $2 each at the pool.
How is my information secured and kept private?
- A strict privacy policy. Your member data is never shared or marketed.
- Cloud hosting services provided by Amazon Web Services.
- Data at rest is encrypted.
- SSL-encrypted and secured connections to the cloud . Certificates issued by Amazon.
- PCI-compliant secure payment processing by Stripe.
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