For quicker processing, apply online.

If you prefer, you may print and mail a paper application.  Follow all instructions printed on the application.

After submitting your online application, you will be directed to a “Success Page“.

You will also receive a confirmation email with an Application ID.

To purchase a non-resident membership, contact ashton@alphahoa.com.

All patrons must present their pass to the lifeguard daily.

You’ll receive an email with your electronic passes AFTER your application has been approved.

Please view our help article.  CLICK HERE (opens in a new tab)

Residents will get ten passes for the season for free.  Free guest passes are linked to your household.  No physical guest pass is needed.

Additional passes will be $7 for guests 12 and older, and 12 and younger will be free. These paid guest passes must be purchased by clicking the green button above.

All guests must be accompanied by a member with a valid membership pass.

Please purchase a guest pass by clicking the green button above.  You will need your pass number to purchase a guest pass.

• After check-out, you are presented a ticket (guest pass) to print.  Your facility’s attendant can also scan your ticket directly from your phone.
• The ticket is also emailed to you.  If you don’t see it in your inbox after a few minutes, please check your junk or spam folder.

How to request another copy of the ticket (if you deleted the original email)

Go to your pool’s marketplace.

1. Click: Click here to receive your Tickets by email.
2. Enter the email address you used when you made the purchase.
3. Click Submit.

A copy of the ticket will be emailed to you.

Yes.  Please include your nanny as part of your household.

Requesting replacement passes is the same procedure as requesting your original set of passes.  Please click the blue Apply Online button and follow the instructions.

Please click the apply online blue button.

Please click the apply online blue button.

Please click the apply online blue button.

After submitting your online application, you will be directed to a “Success Page“.

You will also receive a confirmation email with an Application ID.

All patrons must present their pass to the lifeguard daily.

All guests must have a pool pass and be accompanied by a member.

Requesting replacement passes is the same procedure as requesting your original set of passes.  Please click the blue Apply Online button and follow the instructions.

Please purchase a replacement set by clicking the green button above.

All guests must have a pool pass and be accompanied by a member with a valid membership pass.

Please purchase a guest pass by clicking the green button above.  Once purchased, you will present your guest pass (ticket) to the gate attendant.  The gate attendant will scan in your guest pass (ticket).

• After check-out, you are presented a ticket (guest pass) to print.  Your facility’s attendant can also scan your ticket directly from your phone.
• The ticket is also emailed to you.  If you don’t see it in your inbox after a few minutes, please check your junk or spam folder.

How to request another copy of the ticket (if you deleted the original email)

Go to your pool’s marketplace.

1. Click: Click here to receive your Tickets by email.
2. Enter the email address you used when you made the purchase.
3. Click Submit.

A copy of the ticket will be emailed to you.

All guests must be accompanied by a member with a valid membership pass.  Guest passes are linked to your household.  No physical guest pass is needed.

Please purchase a guest pass by clicking the green button above.  You will need your pass number to purchase a guest pass.

Once purchased, your guest passes will be added to your household.

When you add funds for the concession stand, you will be given a ticket.  This is a QR code that you will present at the concession stand.

To purchase funds, click the Green button above.  Then:

1. Enter the amount of funds you would like
2. Click “Check-Out”
3. Complete the purchase with your bank or credit card

After a purchase, the ticket will be given to you and be used 5 different ways.

1. The QR code for the ticket appears after purchasing the funds.  If you are using a smart phone, show this QR code to the concession staff.
2. Take a screenshot of the QR code and save it for use at the concession stand.
3. Print off the QR and bring a paper copy to the concession stand.
4. You will receive and email with the QR code.  Show that email to the concession staff.
5. You will receive an eTicket.  Put the eTicket in your eWallet on your smart phone and show it at the stand.

There are two options: (1) find your ticket in your email program and (2) resend the ticket to yourself.

1.  Go to your email program and search for emails from “marketplace@pool-pass.com”
2. Click on the Green Button above, then:

• • Click on the link that says “Click here to receive your Tickets by email”
  • Enter the email address you used to my the original purchase and click “submit”
    • If the email address is on record, you will see a success screen.  Check your email.
    • If the email address is not in the system, you will see an “email not found” screen.  Contact your community administrator for help.

To check the balance, you will resend the ticket to yourself.

Click on the Green Button above, then:

• Click on the link that says “Click here to receive your Tickets by email”
• Enter the email address you used to my the original purchase and click “submit”
  • If the email address is on record, you will see a success screen.  Check your email.
  • If the email address is not in the system, you will see an “email not found” screen.  Contact your community administrator for help.
• Check for the email from “marketplace@pool-pass.com”

It is recommended to add funds to an existing ticket, instead of making a new one.

1. Find the ticket in your email program.  Look for an email from “marketplace@pool-pass.com”
2. Click on the link that says “Click here to make another purchase or add funds to this ticket”
3. Add funds and check out

The same QR code will still be used for these new funds.