The Arbors at New Kent
We look forward to a safe, fun, and exciting summer. This summer your community is using Access Granted Systems to process pool applications.
Frequently Asked Questions
How do I request my pool passes?
Please click the apply online blue button.
How do I know I submitted my application correctly?
After submitting your online application, you will be directed to a “Success Page“.
You will also receive a confirmation email with an Application ID.
What is the pass policy?
All patrons must present their pass to the lifeguard daily.
What is the guest policy?
All guests must have a pool pass and be accompanied by a member with a valid membership pass.
How do I purchase or request guest passes?
Please purchase a guest pass by clicking the green button above.
How do I print my ticket or guest passes?
- After check out, your are presented a ticket (guest pass) to print. Your facility’s attendant can also scan your ticket directly from your phone.
- The ticket is also emailed to you. If you don’t see it in your inbox after a few minutes, please check your junk or spam folder.
How to request another copy of the ticket (if you deleted the original email)
Go to your pool’s marketplace.
- Click Returning Patron.
- Enter the email address you used when you made the purchase.
A copy of the ticket will be emailed to you.